Shipping policy

Order Processing Time

  • Orders are processed Monday to Friday, excluding public holidays.

  • Processing takes 1–3 business days before shipment.

  • Custom/pre-order wigs may require 3–7 business days to prepare.

Local Shipping (Jamaica)

  • We offer nationwide delivery via trusted courier services.

  • Delivery timeframe: 1–3 business days after processing.

  • Cash on Delivery (COD) is available.

  • You will be contacted via WhatsApp or email once your order is ready for dispatch.

International Shipping

  • International shipping is available to select countries.

  • Delivery timeframe: 7–14 business days depending on location.

  • Tracking information will be provided once the item is shipped.

  • Customs fees, duties, or taxes (if any) are the customer’s responsibility.

Delivery Delays

We are not responsible for delays caused by:

  • Courier service disruptions

  • Incorrect or incomplete shipping addresses

  • Weather or natural events

Please ensure your shipping details are accurate before confirming your order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp. Please allow up to 24 hours for the tracking info to update.

Unclaimed or Returned Packages

If a package is returned due to an incorrect address or unavailability of the recipient, the customer is responsible for additional shipping fees to resend the item.